Troubleshooting

Section 39 of 41

• If you have difficulty following Glide using one hand, try holding Glide with both hands side-by-side on the grip. Stand behind Glide with your right toes gently touching the back of the right wheel and your left toes gently touching the left wheel. If aligned properly, your thumb knuckles should meet just below your belly button.

• If you are feeling tension or pain in your shoulder/arm/neck/back, the stem may be adjusted too short or your grip hand may be positioned below your hip. Increase the stem length slightly and try again.

• If Glide is not detecting obstacles and roads accurately, the stem may be adjusted too long or your grip hand may be positioned below your hip, causing the cameras to point upwards instead of forward. Decrease the stem length slightly and try again.

• If you choose to temporarily use your white cane, guide dog, or a human guide as your primary mobility aid instead of Glide, an easy way to keep the device with you is to tow it behind you like a rolling suitcase. Turn Glide backwards so the bumper and cameras are facing behind you, hold the grip in your free hand and pull it along as you walk forward.

• If you are using Glide as your primary mobility aid, you may heel your guide dog or pet using your free hand. Do not hold the guide dog’s harness handle, you must choose to rely on one tool or the other to guide you. Keep the dog’s leash short so they are out of Glide’s camera view and not perceived as an obstacle in your path.

• If Glide does not speak when you push a button, or gives an unexpected response, check the battery level. If the battery is low, plug Glide in to charge the battery. If the battery was not low, or you cannot get a response from the check battery button, turn Glide completely off and back on to restart the device.